Reference

Legal terms for your account

Our legal page keeps the account rules, data handling points, and contact routes in one place before you open your account.

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CONTACT ROUTES

Three ways to reach legal support

Legal questions need a clear route, not a crowded chat thread. We separate policy requests from game or wallet help so your data question, account correction, or access concern reaches the right queue. Use the account email linked to your profile, include the payment rail if the request involves DANA, OVO, GoPay, or QRIS, and keep screenshots readable.

Team online

Live chat handoff

Chat is open 09:00-23:00 WIB and can route a legal request to the policy queue after you confirm your username and account email. We will not ask for your password in chat.

Email record

Send formal requests to [email protected] from the email on your account. Include the date, device used, and any DANA, OVO, GoPay, or QRIS reference if the matter involves wallet records.

Account menu

From mobile browser, open Account > Profile > Legal requests to submit corrections or data access questions. This path links the request to your account, which helps us confirm ownership before changes.

DATA HANDLING

Six legal controls inside your account

We handle legal requests by matching the request type to the account record, then checking whether payment, device, or profile details are needed.

Identity checks

Before releasing account data, we confirm your username, email, and recent wallet activity.

Cookie choices

Cookies help keep your session active and remember language choices.

Retention periods

Some account and payment records must stay for dispute handling, security checks, and legal record duties.

Correction process

If your name, phone number, or email is wrong, send the correction through Account > Profile > Legal requests.

Access logs

Login time, browser type, and device signals help us investigate account access questions.

Policy contact

For policy wording, data access, or deletion questions, use [email protected] rather than general chat.

Legal questions you may ask

This FAQ focuses on account law, privacy rights, cookies, eligibility, and payment records. It does not replace personal legal advice, but it explains how we handle common requests inside the platform. If your question concerns your own data, send it from the email on your account so we can confirm the request belongs to you.

Read the account terms, privacy wording, cookie notice, and wallet record section before joining. These pages explain eligibility, data use, payment references, and the conduct rules that apply when local law permits access.

Yes, you can request a copy through Account > Profile > Legal requests or by emailing [email protected]. We verify your account email and may check a recent DANA, OVO, GoPay, or QRIS reference.

We keep wallet references to confirm deposits, withdrawals, disputes, and account ownership. DANA, OVO, GoPay, and QRIS details are handled as transaction records and are shared only where a lawful need applies.

You can request a correction from the account menu or by email. We compare the new detail with existing profile and payment records, then tell you whether the change can be applied.

Session cookies keep you signed in, while preference cookies remember language and display choices. You can clear cookies in your browser, but some account pages may require a fresh sign-in afterward.

Yes. Access and eligibility depend on local law and are available only where local law permits. If your location or account details raise a legal concern, we may restrict access while checking the issue.

We aim to acknowledge legal emails during 09:00-23:00 WIB support hours. More complex data or payment-record questions can take longer because we must verify account ownership before replying in detail.

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